Average Score (386 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

386 Ratings

4.7 Average

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  • Katrina S.07-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • James A.07-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Matt kept me informed with progress os service. Very helpful

  • Joyce M.07-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    our service was handled quickly and easily.

  • Pamela P.07-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    As a new Volkswagen owner, I was very pleased with the service and treatment I received. I was a Toyota owner for years and switched to Volkswagen. Volkswagen has Phillips Toyotas service beat by 110%.

  • Joyce M.07-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    We wanted a 60k service done on our “pandemic “ car that had only 23k miles on it. Heath pointed out that the items on the 60k weren’t really needed at this point and recommended alternative service items and saved us a few hundred dollars. The tech who performed the service found and repaired an oil leak under warranty. The support staff is wonderful as well.

  • Gary K.07-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Came in for my 10,000 mile service. Took my car quick and service was excellent

  • Isaiah R.07-15-2025

    TYPE:SalesMODEL:Golf GTIYEAR:2025

    Sales was phenomenal everyone was friendly and thorough Ernest was great

  • Jackson S.07-14-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Paul the sales manager helped us immensely. He took the time to understand our complaints about the previous VW atlas we purchased 6 months prior and helped us to find the family SUV we were looking for. He helped us in a timely fashion and was very kind.

  • Tammy C.07-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Fast and excellent service. Above and beyond with kindness!!!

  • Nancy C.07-12-2025

    TYPE:SalesMODEL:TiguanYEAR:2025