TYPE:ServiceMODEL:TaosYEAR:2022
I didn’t appreciate the 3% additional fee for using my credit card. I was not aware of that until I went to the cashier for what they charge for service I would thing be could absorb that fee
Average Score (386 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Car ready on time
TYPE:SalesMODEL:ID.4YEAR:2025
Stephen was an amazing sales person and helped me get my dream vehicle
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
over $220 seems high for an oil change, tire rotation, and new front windshield wipers.
TYPE:ServiceMODEL:TiguanYEAR:2019
Great customer service, very friendly.
TYPE:ServiceMODEL:AtlasYEAR:2024
VW can’t sell certified pre-owned vehicles to customers with a lot of dent, scratches, no carpet, and cigarette smoke odor. I purchased my car and it been at the dealership for 2 months before I can even drive. I made two car payments without driving my car.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
This was the quickest and easiest car buying experience we've ever had. The employees were top notch!
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Greeted promptly by sales person(s). I had an established person and a newer sales person. I was really impressed with the interest they both displayed in determine what I was looking for in the ID Buzz. I also liked that the newer sales person had the lead on this sale. It is nice to see a company that takes care of employee development. I had two reqirements, color and the seating arrangement. Both were met.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Sales people not transparent and spoke to general manager about my experience and was told “we sell over 130 cars a month I don’t care” Car wasn’t clean. Was promised complimentary t shirts and had voucher for Amazon gift card for doing test drive and never received them. Left my garage door in trade in and my wife went to retrieve it and salesman gave it to her and walked away never apologized for experience or anything
TYPE:ServiceMODEL:TiguanYEAR:2022
Matt is an outstanding Service Advisor. He is knowledgeable, professional, and genuinely cares.