TYPE:SalesMODEL:AtlasYEAR:2024
Average Score (386 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf RYEAR:2023
Great experience.
TYPE:ServiceMODEL:TiguanYEAR:2022
Friendly customer service
TYPE:ServiceMODEL:JettaYEAR:2019
Ty gets things done right. I appreciate his help.
TYPE:ServiceMODEL:TiguanYEAR:2020
They did a great job of fixing my car
TYPE:SalesMODEL:JettaYEAR:2024
Ernest was wonderful! He was polite, caring, patient, and totally committed to my needs.
TYPE:ServiceMODEL:TiguanYEAR:2019
The Service Advisor Heath was great and kept me informed
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
The sale person was patient with me while I was deciding to purchase. Also worked hard to show me all my options.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:AtlasYEAR:2019
This is the second time in a couple months that we’ve had our Atlas serviced with Brittany as our customer service agent. I cannot say enough good things about her. She truly has gone above and beyond to make our lives easier and getting our one vehicle serviced just a blip on the timeline of our day. We have been getting the Atlas serviced by Jenkins since moving to Florida and everyone has been courteous and accommodating, but Brittany’s awareness of our specific needs and attention to detail with getting our car back to me at work and recommending maintenance within a reasonable timeline so we don’t have return for service in a month, has made for a smooth painless process. I know dealership service has a reputation for premium pricing, but if it means reliable and attentive customer care besides trustworthy mechanics, we’re all in. I’d gladly keep returning to Jenkins if I know Brittany is there to take care of us. The only thing I would add, is the waiting area is so clean and comfortable, although I’ve rarely had to wait too long.